Clear Answers to Every Question

Whether it's details about delivery times, materials used, payment methods or customization procedures, we're here to clarify everything. We've organized our answers so you can easily find what you're looking for.

  • Where is your business located?

    We are located at Cl. 33 #42 - 57, Nte. Centro Historico, Barranquilla, Atlántico, Colombia. We invite you to visit us from Monday to Friday during our business hours.

  • How can I place an order?

    You can place an order directly by contacting us through our website or customer service line. Our team will be happy to guide you through the process to make sure everything is clear and efficient.

  • Is a deposit required for some orders?

    Yes, for large or custom orders, we require an initial deposit to secure the materials needed for manufacturing. This deposit ensures that we can meet deadlines and ensures the availability of essential resources.

  • Do you offer customization options?

    Absolutely. We offer full customization on most of our products. We can add logos, corporate colors, and unique designs to align each item with your company's identity. Our team will work with you to ensure the result is exactly what you need.

  • How long does delivery take?

    Delivery times vary depending on the complexity and size of your order. Generally speaking, delivery times range from 30 to 45 business days from final confirmation. We will keep you informed of every progress throughout the process.

  • What is the minimum order I can place?

    Minimum order quantity depends on the product category. For customized items, the minimum volume is usually higher to ensure production efficiency. Please contact our team for specific details on your product of interest.

  • What payment methods do you accept?

    We accept bank transfers, credit card payments, and other methods that suit your needs. We will make sure to provide you with safe and convenient options to complete your transaction.

  • What products do you offer?

    Our catalogue includes a wide range of products, such as business attire, uniforms, protective equipment, sportswear, promotional items and custom office supplies. We guarantee quality, variety and functionality in every option.

  • What industries do they serve?

    We serve companies across all sectors, including healthcare, construction, education, hospitality, security, and manufacturing, among others. Our team tailors each solution to the specific operational needs of your industry.

  • What do I do if my order has a problem?

    If you encounter any issues with your order, please contact our customer service team immediately. We are committed to resolving any issues quickly and efficiently, ensuring your satisfaction.

  • Do you offer advice on choosing products?

    Yes, we offer personalized advice. Our team is trained to help you choose the products that best fit your needs, taking into account your industry, budget, and objectives.

  • Can I request samples before placing a large order?

    Yes, we offer samples so you can evaluate the quality and design of our products before placing a large order. This ensures that you are completely satisfied before proceeding.

  • Can I modify my order after confirming it?

    Once an order has been confirmed and production has begun, modifications may not be possible. However, we will do our best to accommodate any requests. Please contact our team as soon as possible to discuss available options.

  • What warranty do you offer on your products?

    All of our products undergo rigorous quality controls to ensure they meet the highest standards. If you find a manufacturing defect, it is important that you inform us upon delivery. Our team will be available to work with you on replacing the product or resolving it quickly and efficiently.

Still have questions?

If you did not find the information you need or have any additional questions, we are here to help. Contact our team and we will gladly answer all your questions. Your satisfaction is our priority!